Paying For Your Visit At The Healing Group
The Healing Group is committed to the highest standards of care throughout your entire therapeutic journey. Our Billing Team is available to help you understand all of our billing policies and work with your insurance to get the most out of your benefits. If you have any questions, we're here to help. Please feel free to contact us any time.
Email: billing@thehealinggroup.com
Text: 435-291-8010
Phone: 801-305-3171 option 3
Rates for specialty therapy services at The Healing Group:
Self-pay rates for 53-minutes sessions vary depending on the therapist you’re seeing. Our therapists for individuals and couples have different rates in accordance with their experience and the treatment modalities they use.
Costs range from $80-$190 per session. Please call or text our front desk at 801-305-3171 to get more information regarding specific therapists. You can also read more about our self-pay rates, policies, and specialties in our “No Insurance? No problem!” blog post.
The Healing Group is currently in-network with the following insurance companies:
If we are not in-network with your insurance we are happy to help you seek reimbursement from your plan using your out of network benefits. To do this, you can request what is called a “superbill” from us, which you would then submit to your insurance to be reimbursed for sessions by them. Some plans will help cover a large portion of the cost of therapy, and others will not cover much at all. We always recommend that you contact your insurance before your appointments in order to see what you can expect them to cover in order to avoid an unexpected balance.
Please note:
The Healing Group is not a Medicare or Medicaid provider.
We take most plans with the above insurance companies, but please check with your insurance to confirm that your visit will be covered.
Not all clinicians accept all types of insurance. Coverage may vary between therapists.
Delayed Insurance Claims Processing - March 2024 Update
We want to make sure you are aware of a recent cyberattack to Change Healthcare and the impact to our typical billing cycle.
Change Healthcare is a critical link in the chain that helps us electronically submit your claims to insurance, and they have been unavailable since February 21st. Unfortunately, we do not have a timeline from them yet for when we will be able to use their services and their operations are completely outside of our control.
We have responded to their outage by manually entering claims and working to set up new processes for electronic claims submissions to make sure your claims are still submitted in a timely manner. Rest assured, one way or another your claims will be submitted.
We are submitting your claims, however, there is a delay especially for visits during the last couple of weeks. Additionally, insurance companies are bogged down with the new less-efficient processing methods and we are seeing slower processing times than we typically do.
THG has very little information about this, and you are welcome to follow along with updates from Change Healthcare by reading the information they share here. https://www.unitedhealthgroup.com/ns/changehealthcare.html
We do not anticipate any changes to the decisions or payments made on your claims.
We do anticipate a significant delay in claims processing times due to our ability send your claims and a delay in our receipt of EOBs once they are processed.
Due to this delay, if for any reason your insurance denies payment, we will not know about it until the claims process. If you are unsure what your insurance will cover, you could be accruing a balance without our knowledge. Please take this opportunity to make sure you are aware of what you can expect your insurance plan to cover.
What can you do?
Be patient with us. Claims normally take 2-3 weeks and we anticipate 4-6 weeks or longer to process claims for your visits.
Don’t panic if you see a bill in a few months for visits during this time period. This delay in the life cycle of a claim is due to these cyber attacks.
Submit your own claims. Please contact us if you would like to do this and we’ll be happy to help.
Check your benefits to make sure you are comfortable with how your plan pays for your visits.
If you have questions about the cyberattack, as much as we would like to answer them, we really don’t have any information beyond what is shared here. We encourage you to refer to the link above for the most recent updates.
As always, thank you for your cooperation and engagement in your billing process. We hope these delays won’t impact you negatively, but if you find yourself in need of our help to adjust scheduling or other concerns, please contact us.