No problem! Simply email our billing team to start prepaying by check.

The medical and mental health landscape has dramatically changed in the past two years. While inflation has gone up, many insurance providers have opted to reduce reimbursement rates rather than increase them for their in-network providers. In order for us to support our clients, our clinicians and our administrative team members, we have to find alternative ways to lower our costs in order to provide the services we currently offer. One way we are able to lower costs is by adding prepayment by check as an alternate form of payment and adding a convenience fee for the use of cards. Up to this point we have built in the cost of costly and increasing merchant fees to our service fee, however, as in-network providers for various insurance companies we do not get to determine our service fees that cover our costs. Our $3 convenience fee for credit card use, is a way we can split processing fees with you.

Accepting insurance is one way we make our services accessible to those in the community. While we can adjust self-pay rates as the market changes, we cannot adjust our insurance reimbursement rates to match market changes. Not only does it put an undue burden on our self-pay clients, those increases wouldn’t make up for reimbursement differences with insurance. In order to continue to accept insurance and process payment cards, we need to pass along a portion of these merchant fees.

One of the core values of The Healing Group is leading with an ecosystem mindset. We want to support everyone in our system in the most equitable way. Our fees are the same for all clients, however, some have the benefit of using insurance to cover some of the costs. Charging a percentage on a copay vs. self pay is significantly different despite having the same cost of service. Having a flat rate ensures that everyone is being charged the same fee for the convenience of using a credit card. Whether you have a copay or are paying the full fee, you will pay the same rate and The Healing Group will split the fee with you.

Payment is due at the time of service. If you are opting to prepay by check and there is a time in your treatment when you do not have a credit to cover the cost of your treatment, we will automatically charge your card.

Accepting and applying funds from a check takes time.  Prepayment ensures that the funds have been applied and are ready to use by the time of your appointment.

While debit cards can run directly through your checking by using a PIN, in our system they run as a credit card and merchant fees are added to the transation. If you would like to avoid paying the convenience fee, please prepay using checks.

We do not accept cash, Venmo, or Zelle as each of these methods also charge a fee for businesses to use their services. The methods of payment we currently accept are all major credit cards and check.

Cash is a less secure form of payment. We want you to be able to pay in a way that provides you and THG with a paper trail in case you ever have a question about what was paid and when.

No. While we would love to be able to keep track of that for all of our clients, we simply cannot. On the day of your appointment, we will try to run your card. If it declines, we’ll reach out to you to let you know and we can try it again in a couple of days. If we continue to not be able to receive payment, your treatment will be paused so we can support your financial circumstances.

THG will not be responsible for any overdraft or other banking fees as a result of insufficient funds. THG will charge a $45 returned check fee. This is in addition to any fees your bank may charge.

If you have a credit on file when you terminate services with THG, you can contact us to initiate a refund. Additionally, THG completes a monthly audit looking for credit balances. If yours has remained unused for more than 90 days, we will automatically return it to the card on file.