Paying For Your Visit At The Healing Group
The Healing Group is committed to the highest standards of care throughout your entire therapeutic journey. Our Billing Team is available to help you understand all of our billing policies and work with your insurance to get the most out of your benefits. If you have any questions, we're here to help. Please feel free to contact us any time.
Email: billing@thehealinggroup.com
Text: 435-291-8010
Phone: 801-305-3171 option 3
Rates for specialty therapy services at The Healing Group:
Self-pay rates for 53-minutes sessions vary depending on the therapist you’re seeing. Our therapists for individuals and couples have different rates in accordance with their experience and the treatment modalities they use.
Costs range from $88-$206 per session. Please call or text our front desk at 801-305-3171 to get more information regarding specific therapists. You can also read more about our self-pay rates, policies, and specialties in our “No Insurance? No problem!” blog post.
Using credit card or check to pay for your sessions:
To pay for your therapy sessions you can use a credit card or prepay by check. This also includes any co-pay you may be responsible for when using insurance.
Using a credit card will incur a $3 convenience fee per charge. Please read the FAQs below for more information regarding this policy.
To prepay by check and avoid convenience fees, please refer to this helpful document and follow the three easy steps.
As always, please contact our billing team with any questions or concerns.
The Healing Group is currently in-network with the following insurance companies:
If we are not in-network with your insurance we are happy to help you seek reimbursement from your plan using your out of network benefits. To do this, you can request what is called a “superbill” from us, which you would then submit to your insurance to be reimbursed for sessions by them. Some plans will help cover a large portion of the cost of therapy, and others will not cover much at all. We always recommend that you contact your insurance before your appointments in order to see what you can expect them to cover in order to avoid an unexpected balance.
Please note:
The Healing Group is not a Medicare or Medicaid provider. We apologize for any inconvenience this may cause.
We take most plans with the above insurance companies, but please check with your insurance to confirm that your visit will be covered.
Not all clinicians accept all types of insurance. Coverage may vary between therapists.
Insurance does not typically cover true couples counseling as insurance companies consider the relationship to be the client, and therefore it is not compatible within the insurance billing system of requiring a diagnosis in order for visits to be covered. Please speak with your insurance company if you have specific questions or concerns about insurance coverage for couples counseling.
Pay By Check Frequently Asked Questions
What if I don’t want to pay a $3 convenience fee?
No problem! Simply email our billing team to start prepaying by check.
Why is there a convenience fee?
The medical and mental health landscape has dramatically changed in the past two years. While inflation has gone up, many insurance providers have opted to reduce reimbursement rates rather than increase them for their in-network providers. In order for us to support our clients, our clinicians and our administrative team members, we have to find alternative ways to lower our costs in order to provide the services we currently offer. One way we are able to lower costs is by adding prepayment by check as an alternate form of payment and adding a convenience fee for the use of cards. Up to this point we have built in the cost of costly and increasing merchant fees to our service fee, however, as in-network providers for various insurance companies we do not get to determine our service fees that cover our costs. Our $3 convenience fee for credit card use, is a way we can split processing fees with you.
Why not just raise your rates?
Accepting insurance is one way we make our services accessible to those in the community. While we can adjust self-pay rates as the market changes, we cannot adjust our insurance reimbursement rates to match market changes. Not only does it put an undue burden on our self-pay clients, those increases wouldn’t make up for reimbursement differences with insurance. In order to continue to accept insurance and process payment cards, we need to pass along a portion of these merchant fees.
Why $3? And why a flat rate instead of a percentage?
One of the core values of The Healing Group is leading with an ecosystem mindset. We want to support everyone in our system in the most equitable way. Our fees are the same for all clients, however, some have the benefit of using insurance to cover some of the costs. Charging a percentage on a copay vs. self pay is significantly different despite having the same cost of service. Having a flat rate ensures that everyone is being charged the same fee for the convenience of using a credit card. Whether you have a copay or are paying the full fee, you will pay the same rate and The Healing Group will split the fee with you.
Why do I need a credit card on file if I plan to pay by check?
Payment is due at the time of service. If you are opting to prepay by check and there is a time in your treatment when you do not have a credit to cover the cost of your treatment, we will automatically charge your card.
Why am I prepaying?
Accepting and applying funds from a check takes time. Prepayment ensures that the funds have been applied and are ready to use by the time of your appointment.
Why can’t you take my debit card?
While debit cards can run directly through your checking by using a PIN, in our system they run as a credit card and merchant fees are added to the transation. If you would like to avoid paying the convenience fee, please prepay using checks.
Do you use venmo?
We do not accept cash, Venmo, or Zelle as each of these methods also charge a fee for businesses to use their services. The methods of payment we currently accept are all major credit cards and check.
Why can’t I pay you by cash?
Cash is a less secure form of payment. We want you to be able to pay in a way that provides you and THG with a paper trail in case you ever have a question about what was paid and when.
Can I call you and ask you to wait until I get paid to deposit my check or run my card again?
No. While we would love to be able to keep track of that for all of our clients, we simply cannot. On the day of your appointment, we will try to run your card. If it declines, we’ll reach out to you to let you know and we can try it again in a couple of days. If we continue to not be able to receive payment, your treatment will be paused so we can support your financial circumstances.
What if my check bounces?
THG will not be responsible for any overdraft or other banking fees as a result of insufficient funds. THG will charge a $45 returned check fee. This is in addition to any fees your bank may charge.
What will you do with my unused credit when I end treatment?
If you have a credit on file when you terminate services with THG, you can contact us to initiate a refund. Additionally, THG completes a monthly audit looking for credit balances. If yours has remained unused for more than 90 days, we will automatically return it to the card on file.
